This Refund Policy explains how refunds, cancellations, and disputes are handled for services purchased from DW2 Technologies, including services paid via our website's payment links.
1. Deposits
Projects typically begin with an upfront deposit, which reserves our team's time and covers initial project setup, strategy, and planning work. Deposits are non-refundable once work has commenced, as they cover time and resources already committed to your project.
2. Milestone-Based Projects
For projects billed in milestones (such as website design, app development, or custom software), refunds are assessed based on work completed at the time of a cancellation request:
- If a milestone has not yet started, payment for that milestone may be refunded in full
- If a milestone is in progress or completed, payment for that milestone is non-refundable
- Future, unstarted milestones may be refunded upon cancellation
3. Recurring Services (SEO, SMO, Google Ads Management, ORM)
Monthly recurring services are billed in advance for that billing period. Because these services involve ongoing work (research, campaign management, content creation, monitoring), payments for the current billing period are non-refundable once work for that period has begun. You may cancel future billing periods at any time with notice as specified in your service agreement.
4. AI Automation & Chatbot Services
AI automation projects (chatbots, calling agents, CRM integration) follow the same milestone-based refund terms as other custom development work — the setup and configuration deposit is non-refundable once work begins, given the time investment required to train and configure the system to your business.
5. Third-Party Costs
Any third-party costs paid on your behalf during a project — such as domain registration, hosting, premium plugins, stock imagery licenses, or third-party app subscriptions — are non-refundable, as these are typically non-refundable at the source as well.
6. How to Request a Refund
To request a refund or discuss a cancellation, email hello@dw2technologies.com with your project details and payment reference. We aim to respond to all refund requests within 2 business days.
7. Payment Disputes
If you believe there's been an error in billing, please contact us directly before filing a dispute with your bank or payment provider — most billing questions can be resolved quickly, and a direct conversation is faster than a formal dispute process for both of us.
8. Exceptions
Any exceptions to this policy would be made at our sole discretion and confirmed in writing. Specific refund terms agreed in an individual client contract or proposal take precedence over this general policy where they differ.